Polkalicious© - Kuwait's First Non-Specialty Online Store
           
     
 
 
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Terms & Conditions


Privacy Policy

Polkalicious.com believes that our customers' privacy is very important. All of your personal information will be stored on restricted database servers. We guarantee that we will not disclose your personal information to any third party without your consent, except to our mail couriers as required to help deliver your purchases.

You will only receive newsletters and promotions via email from us if you signed up for our mailing list or if you have placed an order with us. If you would like to remove your name from our mailing list for any reason, simply click on located at the bottom of every newsletter email or you may send us a request at info[at]polkalicious.com with the subject "unsubscribe".
 

Order Confirmation

Shortly after you submit your order, an email confirmation will follow confirming that your order was received by us, included will be your detailed invoice referenced with your order number. However, if you do not receive the confirmation, please email us immediately at sales[at]polkalicious.com.
 

Payment Policy

Currently, payment options are limited to COD (Cash On Delivery).
 

Shipping Policy

Currently, delivery is limited to Kuwait only at a standard flat rate of KD 2.000.

You can expect delivery within 1-2 working days from the date of submitting your order. Please note that it is very important to make sure that the shipping address you have provided is accurate and precise to avoid any delay or miss delivery.

Please expect a call from our courier upon his arrival at the provided address, ignoring our calls may result in the cancellation of your order.

Important note: we strongly recommend that you open and inspect the contents of your order before signing the delivery receipt presented by our courier.

 

Return & Exchange Policy

All items had gone under quality control check and are in good condition, Polkalicious.com guarantees that there won't be any defective or damaged items.

All sales are final; any products other than apparel can neither be returned nor exchanged under any circumstances. Return* and exchange are only applicable on non-sale apparel; you must contact us at sales[at]polkalicious.com within 24 hours of receiving your order to be eligible for return or exchange; any requests after the 24 hours period will be rejected. We will only accept a return or exchange on items that have never been worn, altered or washed, with all tags attached and in their original condition and packaging.

*Shipping charges are non-refundable.


We urge our customers to read the descriptions carefully before placing an order, you may email us with any questions or concerns regarding the item you intend to purchase; submitting an order is your agreement to the above terms & conditions.
 

For further inquires or assistance, please don't hesitate to email us at info[at]polkalicious.com or directly through our "contact us" page.




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